Service Delivery Policy

Last updated: February 2026

1. Overview

This Service Delivery Policy ("Policy") describes how RabbitDawn Technologies ("RabbitDawn," "we," "us," or "our") delivers its digital products and services to customers. RabbitDawn is registered in Ajman Free Zone, United Arab Emirates.

As a software and technology company, all of our products and services are delivered digitally. We do not sell or ship physical goods. This Policy outlines the delivery methods, timelines, and support available for our digital offerings.

2. Nature of Deliverables

RabbitDawn provides the following categories of digital products and services:

SaaS (Software as a Service): Cloud-based software applications accessible via web browser or API endpoints
API Access: Developer APIs and SDKs provided via API keys and documentation portals
Cloud Infrastructure: Managed hosting, compute resources, and deployment services delivered through our cloud platform
Consulting Services: Security, compliance, and AI advisory services delivered through virtual meetings, reports, and documentation
Automation Solutions: Custom workflow integrations and automation configurations delivered digitally

3. Delivery Methods

3.1 Instant Digital Delivery

The following are delivered immediately upon successful payment or account creation:

Access to SaaS applications (login credentials sent via email)
API keys and developer access tokens
Documentation and knowledge base access
Software downloads (where applicable)

3.2 Provisioned Services

The following services require a setup period after purchase:

Cloud Infrastructure: Provisioned within 1-24 hours of purchase, depending on configuration complexity
Custom Integrations: Timeline communicated during the onboarding process, typically 5-15 business days
Enterprise Solutions: Delivered according to an agreed-upon project timeline outlined in the service agreement

3.3 Consulting Services

Consulting engagements are scheduled and delivered based on mutual availability. Deliverables (reports, assessments, recommendations) are provided in digital format via email or our secure client portal. Typical delivery timelines:

Initial consultation: Scheduled within 3-5 business days of booking
Assessment reports: Delivered within 10-20 business days of engagement commencement
Ongoing advisory: Per the schedule agreed upon in the service contract

4. Delivery Confirmation

You will receive confirmation of delivery via:

Email notification: A confirmation email to the address on file with your account details, login credentials, and/or access instructions
Account dashboard: Your RabbitDawn account will reflect active services and their status
API status: API keys will be active and functional immediately upon delivery

If you do not receive confirmation within the expected delivery timeframe, please contact us immediately at hello@rabbitdawn.com.

5. Service Availability and Uptime

5.1 Target Availability

We aim to maintain 99.9% uptime for our SaaS products and API services. Actual availability may vary and is subject to the terms of any applicable Service Level Agreement (SLA).

5.2 Scheduled Maintenance

Planned maintenance windows will be communicated at least 48 hours in advance via email and/or our status page. Maintenance is typically scheduled during off-peak hours (UTC+4 timezone, typically Friday/Saturday evenings).

5.3 Unplanned Outages

In the event of an unplanned service outage, we will:

Acknowledge the issue as soon as it is detected
Provide regular status updates via email and our status page
Work to resolve the issue as quickly as possible
Provide a post-incident report upon request

6. Geographic Coverage

Our digital services are available globally. However, certain features or services may be subject to regional restrictions based on:

Applicable laws and regulations in your jurisdiction
Sanctions and trade compliance requirements
Data residency requirements

Our primary operations and support are based in the United Arab Emirates (GMT+4). International customers may experience slight variations in support response times due to timezone differences.

7. Currency and Transactions

All transactions are processed in AED (United Arab Emirates Dirham) unless otherwise specified in a written agreement. Currency conversions, if applicable, are handled by your payment provider and may incur additional fees from your bank or card issuer.

8. Support and Assistance

If you experience any issues with service delivery, our support team is available to help:

Email: hello@rabbitdawn.com
Hours: Monday - Friday, 9:00 AM - 6:00 PM (GST, UTC+4)
Response time: We aim to acknowledge all support requests within 1 business day and resolve issues within 3-5 business days

9. Delivery Failures

If digital delivery fails due to reasons within our control (e.g., system errors, provisioning failures), we will:

Re-attempt delivery as soon as the issue is identified
Notify you of the delay and provide an updated timeline
Offer a refund or service credit if the issue cannot be resolved within a reasonable timeframe

We are not responsible for delivery failures caused by incorrect information provided by the customer (e.g., invalid email address), customer's own technical issues, or third-party service outages outside our control.

10. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the updated Policy.

11. Related Policies

This Policy should be read alongside:

12. Contact Us

If you have questions about this Service Delivery Policy, please contact us:

Email: hello@rabbitdawn.com
Address: RabbitDawn Technologies, Ajman Free Zone, Ajman, UAE
Hours: Monday - Friday, 9:00 AM - 6:00 PM (GST, UTC+4)